Salesforce Service Cloud Consultant Practice Exams

3 full length + 8 topic level Salesforce Service Cloud Consultant practice exams.

Practice makes perfect and Salesforce exams are notoriously tricky. That’s why we’ve created our practice exam pack to help you prepare, test your knowledge and gain confidence.

Here are some of my top tips to keep in mind when studying for and taking the exam – use them during these practice exams to get comfortable using them so you can stay calm when exam day arrives!

Focus on the Big Topics

Taking the Salesforce Service Cloud Consultant exam is not just about getting certified. Studying for the exam is about gaining the knowledge and skills that will enable success using Service Cloud. This means it’s important to study all the topics and hone your skills. That said, be sure to pay special attention to the big topics with the highest weightings as you can expect a lot more questions on these.

Pay Attention to the Question and Read It Twice

When taking the exam, pay particular attention to the question, and read it through a few times. For the scenario-based questions, there will be clues in the answer that provide hints to the correct answer. Keep an eye out for keywords that would eliminate certain answers.

If you are taking the test onsite, you can use the pencil and paper provided to draw out a data schema, role hierarchy, or any other diagram that will help you visualize the answer.

Read Every Answer Twice

You should read every answer carefully and at least twice. It can be easy to skim the answers and accidentally choose the wrong answer because they look similar. 

Eliminate the Obviously Wrong Answers

When deciding on the answer, be sure to use the process of elimination to get rid of the answers that are definitely incorrect. Salesforce likes to throw in answers that are made-up features or just plain incorrect. They also like to throw in curveballs, such as features that appear to be correct but aren’t best practices. 

You can often disqualify these by focusing on standard Salesforce features that accomplish a task. For example, you could build a custom approval process with Flow, but why do this when there is the standard Approval Process feature available?

Mark for Review

You have a great tool at your disposal, the “Mark for review” feature. On each question, you will have a checkbox that you can mark so you can come back to the question easily later. This is great if you cannot think of an answer right at that moment, or if you are unsure about your answer. We also include this feature in our practice exams!

Look for Clues That Might Help Answer Earlier Questions

As you move through the exam, you might come across questions and answers that help you identify the correct answer to an earlier question! 

Try to Go Through the Full Exam Twice

Keep the momentum going on your first pass through the exam – don’t dawdle over questions you have no idea about and use the “Mark for review” feature heavily, then move on to the next question. This should allow enough time for you to go through the exam a second time. 

Stick With Your First Answer

If in doubt, stick with your initial answer. With the limited time available to you, if you don’t feel any more confident on your second pass through the exam, then stick with your original answer and move on. 

Use All Your Time

If you follow these tips there’s no chance you won’t use all the time! Give yourself the greatest chance of success by carefully reading each question and answer and going through the exam twice.

Focus Your Studies Using Section-Level Scoring

At the end of each full practice exam, we provide section-level scoring. Pay attention to the areas you are scoring poorly (or lower than you would like) and focus your studies here.

Ready to get Salesforce certified? Let’s get started.

About Instructor

Mariel Domingo

Mariel Domingo is the Courses Administrator at Salesforce Ben. An experienced Salesforce professional with three years of experience in the field. She joined Salesforce Ben to expand her knowledge and gain fresh perspectives in the Salesforce ecosystem.

2 Courses

Not Enrolled
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Course Includes

  • 11 Quizzes
  • Course Certificate


  1. Hi @Mariel Domningo!
    Can you help me whit my Quizzes?
    When I try to Start a Quiz (Intake and Interaction Channels, Contact Center Analytics or Integrations) it doesn’t display the questions, only shows the Time Limit.
    It’s very urgent, becuase tomorrow May 1st I’ll take the exam and I need to practice.
    Thanks in advanced!.

  2. The exam is helpful, but I completed exam 1 and I can’t go back to see what I missed or what my score was. It would be really helpful to be able to go back and review but it’s telling me I have to take the test again. I feel cheated.