Frequently Asked Questions
Salesforce Ben is the #1 community resource for Salesforce content and is trusted around the world. We are known for delivering concise, easy to understand training material, brought to you by a team with 30+ years’ combined Salesforce experience.
We are also an official Salesforce Workforce Partner, recognized by Salesforce for teaching Salesforce skills across the globe.
Absolutely! We can accommodate bulk enrollments and invoicing.
Please contact support@salesforceben.com to let us know your bulk enrollment needs.
It’s true, there are many sites offering content and material free of charge (including the Salesforce Ben blog!).
However, we have gathered all the information you need in one place and arranged it in a logical order to remove stress and confusion.
We pride ourselves on keeping our content up to date and our courses are no exception. All of our courses are updated a minimum of 3 times per year in line with the latest Salesforce release, so you can be sure you are using the most up-to-date material.
We are also an official Salesforce Workforce Partner, recognized by Salesforce for teaching Salesforce skills across the globe.
Our courses:
- Have been created by professionals and thoroughly tested to ensure content is accurate
- Follow the official exam guides
- Come with clear explanations, step-by-step instructions, diagrams and screenshots to ensure you understand tough concepts
- Include bite-sized videos to help you understand complex features and functionality
- Include links to relevant, official Salesforce resources
- Practice exams are 100% original, timed and formatted to replicate real exam conditions
- Are updated with each release at no extra cost
We also offer several free courses, which you can find via our Courses homepage.
We do offer discounts for military/veterans and their spouses. We also offer a discount to anyone that works for a non-profit. Please get in touch with christine@salesforceben.com if this applies to you for more details.
Our courses are for everyone! No matter your role or level of experience, our courses are designed be completely accessible, helping you achieve your goals without jargon or fluff.
By the end of this course, you will know the fundamentals of Artificial Intelligence and Generative AI, along with how to put these concepts into practice.
Your purchase includes access to the course for 12 months. During that time, you have unlimited access to the course. We’ll also update the course after each release at no extra cost.
All of our courses are updated a minimum of 3 times per year, in line with the latest Salesforce release. These updates are included in the cost of your purchase.
At Salesforce Ben we strive to keep our content up to date in line with the latest Salesforce release. We update each course and practice exam shortly after each new release. These updates are included in the cost of your purchase.
We offer a 30-day money-back guarantee, provided that no more than 25% of the course has been completed. If 25% or more has been completed, or the refund request is outside the initial 30-day period, we are unable to offer a refund.
Yes, we do! Check out our Courses homepage where you’ll find a number of free courses at your disposal.
You can log in here.
If you’ve forgotten your password you can reset it here.
You can also update your password from your account after you have logged in.
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You’ll receive an order invoice when you purchase any course. This will be sent to your email address. Please check your junk/spam folder if it is not in your inbox.
Still stuck? Get in touch by emailing our support team at support@salesforceben.com.
Our hours of support are:
Monday – Friday 9am to 5pm GMT/BST