Read Every Answer and Read It Twice
When taking the exam, pay particular attention to the question, and read it through a few times. For the scenario-based questions, there will be clues in the answer that provide hints to the correct answer. Keep an eye out for keywords that would eliminate certain answers.
If you are taking the test onsite, you can use the pencil and paper provided to draw out a data schema, role hierarchy, or any other diagram that will help you visualize the answer.
Read Every Answer Twice
You should read every answer carefully and at least twice. It can be easy to skim the answers and accidentally choose the wrong answer because they look similar.
Eliminate the Obviously Wrong Answers
When deciding on the answer, be sure to use the process of elimination to get rid of the answers that are definitely incorrect. Salesforce likes to throw in answers that are made-up features or just plain incorrect. They also like to throw in curveballs, such as features that appear to be correct but aren’t best practices.
You can often disqualify these by focusing on standard Salesforce features that accomplish a task. For example, you could build a custom approval process with Flow Builder, but why do this when there is the standard Approval Process feature available?
Mark for Review
You have a great tool at your disposal, the “Mark for review” feature. On each question, you will have a checkbox that you can mark so you can come back to the question easily later. This is great if you cannot think of an answer right at that moment, or if you are unsure about your answer. We also include this feature in our practice exams!
Look for Clues That Might Help Answer Earlier Questions
As you move through the exam, you might come across questions and answers that help you identify the correct answer to an earlier question!
Try to Go Through the Full Exam Twice
Keep the momentum going on your first pass through the exam – don’t dawdle over questions you have no idea about and use the “Mark for review” feature heavily, then move on to the next question. This should allow enough time for you to go through the exam a second time.
Stick With Your First Answer
If in doubt, stick with your initial answer. With the limited time available to you, if you don’t feel any more confident on your second pass through the exam, then stick with your original answer and move on.
Use All Your Time
If you follow these tips there’s no chance you won’t use all the time! Give yourself the greatest chance of success by carefully reading each question and answer and going through the exam twice.
Focus Your Studies Using Section-Level Scoring
At the end of each full practice exam, we provide section-level scoring. Pay attention to the areas you are scoring poorly (or lower than you would like) and focus your studies here.
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Hello, the question, “Which of the following are configurable password policy settings in Salesforce? (Choose 4)” only has 3 correct answers. Can the question be updated to say “Choose 3” instead of “Choose 4”? Thanks! It’s in the Security and Access section.
Hey Catherine – thanks for pointing this out! We’ve updated the question 🙂
Hello – I don’t seem to have the first test. All the others are there but missing the first one. Thanks!
Could you clear your cache and advise if this resolves the issue?
Hello,
First time taking a SalesforceBen course.
I completed the first exam and I want to redo or at least see the ones I had wrong, where can I find them?
Thanks
Hi Elias, when you’ve finished and submitted the exam, your score will appear. You will then have the option to retake the exam or view the questions. Click “View Questions” to show a list of the exam questions along with your answers as well as explanations. I hope this helps!
Hi Mariel,
Thanks for your reply.
I completed the first test and then move on to the second one. Before staring the second one I wanted to check something on my responses from the first test. But, I’m not able to see them again, I was able them see them when I submitted the exam but not after exiting that screen.
I have no “View Questions” option.
Hope I don’t have to complete the full test again
Hey Elias,
If you’ve viewed the questions once and moved on to the next exam, unfortunately you can no longer view the previous results again. The exam would need to be re-done. I understand it can be a hassle, but on the brighter side doing the exam again can help your mastery. 🙂
Hi Mariel,
In the Data & Analytics Management set, one of the Question 6 choices contains a typo: ‘Data Imprt Wizard’ instead of ‘Data Import Wizard’.
Could this be corrected please?
Thank you!
C.
Thank you for letting us know! This typo has been corrected.
Hello, The ‘Process Automation’ module seems to be stuck for me, if there’s a way I can upload a SS to give you a visual please let me know.
Please log out, clear your cache and cookies, then log back in. If this does not resolve your issue, please email me at christine@salesforceben.com.
In Objects & Applications:
Ethan, the Salesforce Administrator at Cloudzoid Tech, has created three custom objects: Transaction, Line Item, and Statement. Line Item and Statement are both related to Transaction and its detail objects in two master-detail relationships. Ethan is planning to create a fourth custom object, Dispatch, and assign it as another detail object to Transaction. Will he be able to successfully create this relationship?
Transaction is a custom object that has Line and Statement related to it. So transaction already has is two master-detail relationships. The correct answer should be “no – he cannot successfully create this relationship” but it is yes. Why?
Hi Lisa,
In this scenario, the Transaction object is the parent for both Line Item and Statement. The limit of two master-detail relationships applies to detail (child) objects. Since Transaction is the parent object, it can have more than two detail objects related to it. The limit would only prevent Dispatch from having more than two master-detail relationships if it were already linked to two parents. Therefore, Ethan can create the relationship.
Hope this helps!
Hello, I clicked away from the results of the first exam I took and can’t find my way back to them. It looks like it wants me to start the exam again. How can I view the results of the first try?
This functionality is not available on our platform. Apologies for any inconvenience caused.
Question 51, exam 1: “The admin at Cloudzoid Tech is creating a new approval process. Where can he allow his users access the approval page from? (Choose 2)” looks like it’s missing “to” between “access the”
Hi, thank you for pointing that out! It’s been corrected now.